I believe if your going to go through that big of a rant, you should run it through Word and spell check it before posting it to the world. I'm sorry, but credibility goes right out the window when you can't make it out of the first paragraph without a "typo". I've only scanned the BOI a couple times and noticed that most of the complaints were about individuals running scams through the forums or chat with a handful actually being an "established" seller (some even had good and bad reviews). As with any "company" on the net, it's your job as a consumer to do the research and make an educated decision on who you are going to give your money to. Personally, I'm a hands on consumer and prefer to do business face to face, but there are times when that isn't possible, then I ask around for references. The business of reptiles doesn't seem as fierce and cut throat as this person tries to make it sound, in fact, the market seems flooded with upstarts still in the learning stages of growing their business. Mistakes happen and I'm sure there are sour grapes from those that don't read the "fine print" on the FAQ pages when buying on line, but it's ultimately my decision after checking them out using all the info available. Word of mouth on the net, this is the new BBB, time to get used to it.... my .02