Nanci
Alien Lover
Last year, in July, a thunderstorm caused a power surge which caused $400 worth of damage to my heat pump. (If you don't live in the south- that's a heating/AC thing that lives outside). I bought a surge protector that goes in the heat pump to (hopefully) prevent that from occuring again. So the guy wanted me to sign up for this Service Contract, which, at the Platinum level, would give me two tune-ups a year, a free diagnostic call, bump to the head of the line for repairs, some certain percentage off the normal repair cost, and one repair at 1% of the real price. $27/month. Any remaining balance over the five-year contract may be used toward the purchase of a new system. So Saturday my AC wouldn't stay on- the circuit breaker kept tripping. I called the guy out ($80 service call because it was after hours) and he got here in less than an hour, but the bad news was he didn't have a fan motor on his truck; he'd have to order it. $557. "But wait!" I have the Service Contract!" The guy looks at it in disbelief, but it is legitimate. He says he'll have to research it, which I thought meant give the office a chance to think of a way to weasel out of it. He comes back this afternoon, with the part, and says "$6 please!" I paid cash...Thank you God!!! Daytona isn't ruined for me after all!! I still can't believe it.