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I'd like to request that you start by answering for this on the BOI if you are trying to 'make it right'.
Most of us are not easily fooled.
Actions speak louder than words. The way you handled the situation:
Denying that there was any problem, blaming it on the people purchasing from you, not stepping up to the plate to take care of this BEFORE it was pointed out and making continuous claims that "I haven't had a problem with anyone else" when you CLEARLY DID AND KNEW IT (which, I might add is a blatant and direct lie)... speaks volumes in and of itself. And you know this.
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