It's important to remember that PETA lies. A lot. So I wouldn't put a huge amount of stock in their side of the story. If the employee who first contacted them is in any way a PETA supporter, I would not be surprised if the issues were conflated considerably. It would be SO EASY for me to record video of our isolation room and make a lot of claims of abuse and neglect.
I doubt the reasoning for not sending pets to the vet was to avoid losing bonuses, but management is still to blame, and likely not just any one manager.
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Originally Posted by Twolunger
This is really sad. I used to love visiting pet shops but if I saw sick or neglected animals, or reptiles, I'd insist on speaking to the manager. Sometimes what was obvious to me wasn't obvious to the employees, or manager.
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These were not animals on the sales floor, they were in the quiet room. It's extremely rare that customers are ever allowed in there.