Quote:
Originally Posted by DollysMom
There is an old saying: you win more flies with honey than with vinegar. It holds true here as well.
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That's the nub of it. To be frank, personally I think that testy reply posts to well-meaning noobies (like me) actually cause quite a bit of harm, because it is likely to drive others away into the arms of less reliable sources and / or dissuade them from putting questions forward. No good for noobies, and no good for their snakes.
I appreciate that sometimes you have to be blunt in an attempt to head off disaster, but I think you have to approach such situations with a bit of wisdom and tact.