get back in contact with the company and register a complant straight away never ever refreeze anything
put to the company as if it was there child that they were going to feed hamburgers that had been left out to defrost not cooked and then refrozen they wouldnt do it why should you!!
what company were you using?
www.livefoods.co.uk
are definatly the best people i have to travle to get mine but i always pack them into a freezer bag with freezer blocks
dont take any s*ite from them either!!