I voted for Big Cheese as well. Will never order from anyone else again.
I had been ordering from Rodent Pro for about 2 years before I finally got fed up with the poor quality. Not to mention I live 25 miles from their facility and they wouldn't let me pick up my order. Instead I had to spend an additional $20 for it to be UPS'd to me.
While for some people with a lot of corns may not mind the wide assortment of sizes, I for one, when I order a bag of fuzzies I want just that, fuzzies. I don't like having to rummage through a bag of 100 frozen things to find the right size. If they want to have different bags of the different sizes, that'd be a whole other story.
I don't like the rodents thrown into a Ziplock bag, I don't like feet and tails broken off. While they may not add anything nuritionally, I just don't care for a spoonful of "crunchies" in the bottom of the bag. I've frozen my own rodents and packaged them in Ziplocks for my own use and have yet to have broken appendages yet. Maybe I'm just not throwing them around enough.
While I may not mind the Ziplock thing if I had a lot of snakes and used f/t more frequently. Most of my frozen rodents are supplimental to the rodents I raise myself. Like right now, I'm using up almost every pink and fuzzy before they have a chance to grow into larger sizes for my larger snakes. So those snakes are having to get frozen mice. It ebbs in waves of months perhaps when I use frozen, so I like things to be fresh as can be, and vacuum packing does it for me.
I've had blocks of pinks frozen together with a urine-like substance and in some of the adult packs I've gotten, when thawed some have smelled suspiciously dead and rotten. Most were covered in urine and had feces and bedding clinging to them.
Just not my idea of quality for what I'm paying. They may be getting better, but imho they've got a long way to go before I'll ever consider doing business with them again.
BCRF gets back with me in a day or so, and when ordered the shipment goes out the door promptly, unless I've got something they have on backorder, which is pretty rare. So I'd say if they haven't replied after one instance, I wouldn't count them out so soon. They are busy people but well worth it in the end.
Pics of my last order:
BCRF Adult Mice
BCRF Small Adult, Hoppers, Fuzzies
BCRF Pinks & Fuzzies
Don't forget to do a search for Rodent Pro, Big Cheese, etc on the forum. This has all been talked about before many times. Lots of stuff around here to read on the subject. =)