How long is long enough to wait?

Sooooo.... I'm trying to move my critters out of my current rack system and into actual caging. I browsed through multiple companies, comparing prices, sizes, and reputation before settling on one. I emailed them, got a reply 3 days later, and sent a response to them the same day they emailed me. After 9 days with no further communication either through email or facebook, I let them know that I would be looking elsewhere for my caging needs (losing them a sale to the tune of about $3k) due to the lack of communication. I felt that waiting 9 days was beyond reasonable when trying to finalize a sale.

So I go to my second choice, email them... and it's been 4 days with no response. Is a week long enough to wait? I personally feel it's adequate, but am I being too impatient?

I commiserate somewhat...I have 2 more snakes coming to me very soon and the rack I ordered over a month ago is still not shipped, even though it's a "quick ship" item. I did get a very fast response from PMHerps about rack tubs though.

Who have you tried so far? Have you talked to...whatever Beeger Boxes renamed themselves? I think I'd go a week and email again if no response.

I think you should receive a response within 48 hours.

Laura, did you order from Reptile Basics? Apparently their machine was down, but is back up. I'm trying juvenile racks from them- I don't know...

Animal Plastics is notoriously slow- but worth it. And they actually communicate.

Who's that guy, though, the one who makes the "best" cages? I can't think of the name. He doesn't communicate at all. I guess I'd look on BOI, and see which manufacturers are fast, and which are not.

Boaphiles is the one that communicates not at all. XD

If I don't hear back from the second option in another 3 days (giving 10 days total) I'm going to go back to the first as they offered me a 15% discount on any future orders.

Originally Posted by Nanci

Laura, did you order from Reptile Basics? Apparently their machine was down, but is back up. I'm trying juvenile racks from them- I don't know...

Animal Plastics is notoriously slow- but worth it. And they actually communicate.

I ordered from Animal Plastics, since I'm on a tight budget for this year. I bought too many snakes! At this rate I wish I'd have just built my own. I'm already making plans to build a hatchling rack since it's so much cheaper, just requires more time and effort. I was planning to buy Dustin's extra AP rack too, but at this point I might just build a larger 2nd adult rack and use my 6-shelf economy rack for juvenile holdbacks.

I think I will email AP Cages...it's been about 5 weeks.

My racks from AP took 10 weeks from order to delivery. I started calling them at about 8 weeks to try to push it along, lol!

Oh joy... I have up to 3 adults arriving soon and I'm running out of heat mats. x_x;