We try to support our local herp guy when possible. He will order stuff for me that I just can't get at a chain store, which is great.
I am just playing the devil's advocate here, but might that cham have been a rescue taken in by the store? I know our local guy will take in sick animals from time to time and bring them back to good health before rehoming them.
Depending on the time of day, and the size of the dish, an empty water bowl could also just be morning... and the staff have not quite gotten to them yet.
There are some excellent points here. Some people participating in this thread may not "know me" the way some others do, so maybe some background info will help all to understand where I am comnig from...
I work in a pet shop. I pretty much run the place. Not so much the parrots, but the reptile department and rodents are all mine. This is a good shop. Clean, gorgeous animals,
always well cared for. I wouldn't work there if it were any other way. Many of the snakes I've bred sell through this shop, and I know every animal that comes and goes through that front door.
We get "rescues". In fact, and this is no lie or exaggeration, I'll take pictures and post them to prove it,
this very morning after I replied to this thread, I walked in to work after 2 days off and found a very sickly-looking Veiled Chameleon in the cage. He looked old. Reasonably healthy, if a tad skinny, good color, clear eyes, mouth and nostrils...just old. REALLY old, and frail.
He is 7 years and some change, which is well over average life expectancy for these guys. He was brought in yesterday, and the guy just wanted him to have a peaceful place to die. The owner of the shop had no intention of selling, just put him in a nice cage and gtave him some crickets and mealworms.
Anyone walking in to the shop would see a "chameleon in horrible shape". Even worse...he is absolutely going to die of 100% natural causes and old age. Pretty much any day now. Another 4 months will be a miracle. God forbid a customer come in and see a dead chameleon in the cage.
He is at my house, resting comfortably in a huge arboreal cage, just hanging out, eating crickets and fatty meal worms, and waiting to die.
The moral of the story is you have no idea why the cham looks like it does. It rarely hurts to ask, especially if this is a shop with a good reputation...
Oh and...chameleons won't drink water from a dish. You need to drip it onto their branches and leaves as they are leaf suckers. A dish of water would do nothing for a chameleon except drown it's crickets. The "empty water dish" is probably a meal worm or cricket dish...