Nightmare with posted vivs

So I ordered my new set of vivs only to find that out of the 4 of them one had all of the glass smashed and 2 of them had the runners for the glass crushed. Now I know that these aren't expensive to replace but its certainly not what I was hoping for. Just when you want things to run smoothly!

That sucks. Just to clarify, is this something that you had shipped to you? Can't you file a damage claim with the shipping company?

Kathy

Yes they were shipped to me. And I have emailed the company. I'm hoping that they will either replace the whole lot or at least the damaged parts. what's worse is that on one of the boxes there was a King Kong sized footprint so the less than careful delivery man clearly climbed over them.

I hope they get replaced for you. Did you photograph the damaged areas?

Kathy

I've had damage to shipped vivs twice. One was a 40 breeder glass viv that the seller assured me he could ship safely. He did not pack it well enough the first time. The second time he got it right. At his cost.

The first time was a horrible experience. I ordered custom cages from a "company," (Jungle Plastics) a guy I guess who made them himself, upon recommendation from a member here. When they arrived, parts were missing, broken, corners were bashed in, they were dirty...I sent them back, at his cost, and he rebuilt them and replaced them, and had them packed professionally for shipping the second time around, and they made it safely.

So it's up to the seller to replace, and file a claim with the shipper if there's a valid reason. Usually, though, items just aren't packed correctly.

Good thing we are supposed to be certified to ship snakes, or the same thing would happen to them more often. You think that styrofoam is in the box for insulation but it is actually there to make the box crush-proof, and when you are getting certified and send in your test package, that's one thing they do is try to crush it.

I have spoken with the company today. New glass and runners being sent at their cost. Just a big inconvienience.

My Uncle used to keep fish. He had quite the collection. Then he got into Reptiles, mostly lizards. But anyways he ordered one Viv off the internet and it arrived completly crushed. Every side of glass was broken and the plastic top was cracked in 4 places. From then on he went and picked up his own Viv/fish tanks. He got a giant 100 gallon tank for his fish collection. He rented a flat bed truck to get it to his home haha. So from his experience I won't order glass vivs off the internet.