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the only time i have been told to heat up the water is when they are shedding. put the water on the heat mat it makes the viv's humidity rise helping the snake lose the skin. You know when to do this when they go a dull colour and the eyes get a blue tint. if all the skin don't come off then it means the viv might not be humid enough. however what i do is i have got a container with vermiculite that i dampen down so that its wet but when u squeeze it, the water doesn't drip out. put that on the heat mat and it is like a sauna for them mine love it. im sure if i left it in there they would rather live in that the the viv