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Those pet shops make me sooo mad!!!

*sighs*

Snakes ARE animals correct? And there ARE laws protecting ANIMALS. What the crap are these people thinking? The pet shop I got Hades from was close to what you describe, but definitely not as bad. There were about 4 ball pythons in one 10 gal. aquarium with one albino. About 7 or 8 snow corns with a baby burmese. I didn't look at any of the other animals. They did have a baby crocodile in a 10 gal. aquarium :nope:

I just felt so bad for them, I couldn't turn them away. Hades had mites, so I had to get rid of them and take him to the vet for a check-up. I called the pet shop and told them that all their BPs are likely to have mites then and that if they didn't clean up their act I'd be back knocking on their door with the Humane Society. Needless to say they didn't like that too much. Which reminds me. I think I'll pay them a visit next time I swing up to Canandaigua :devil01:
 
Thank you for your email regarding the care of the reptiles at our Enfield store.

The reptiles are in our store on a franchise basis and the business is run by a company P&M Reptiles. That is not to say we do not have an interest in their wellbeing. We of course want to ensure they are properly cared for, as clearly do you.

The reptile shop is currently being refurbished and therefore a number of the animals would have been in temporary housing in the very short term. This is to keep them away from the noise and disruption that is unavoidable during the improvement work and while new vivariums are installed in one side of the shop. It is also unfortunately overall rather untidy until this is completed. I can only assume from what you describe about the larger snakes that when you visited they were in the process of being moved but am unsure what day this was.

The main aim of this work is to further improve the quality and the size of the vivariums to improve the conditions for the reptiles.

A number of the issues you raise could have been dealt with while you were in our store. For example, all the snakes are fed individually and they keep detailed records of the feeding of every snake to ensure that all receive a proper diet and are in good health.

The impression you have formed of this shop is in my opinion simply incorrect. We have this morning received 2 further complaints from people you have shared your impression with, neither of whom have visited the premises it would appear. You will see I have copied them both this reply rather than reply individually with the same information.
I fail to see how getting other people to complain about things they have not seen is helping the situation. Their emails both make very broad assumptions based on what you have told them (For example there are no King snakes housed together and the suggestion that the animals are kept with no hides or water is just not true) and the threats of closure or publicity are totally inappropriate.
It is surely more important to discuss the situation with you as you are the one who is unhappy with what you have seen ?

The RSPCA regularly visit the premises and have raised no complaints about the care of the animals. You are very welcome to contact them should you wish as there is nothing to hide.

Could I make a suggestion that rather than continue to encourage others who have not visited them to make complaints, which is not in any way useful, and us send emails back and forth, you take the time to visit again and discuss your concerns in person by arranging this with P&M Reptiles directly.
This would be altogether more productive for all concerned and for the benefit of the reptiles. The staff at P&M can then demonstrate that they do indeed know how to care for the animals they have. They are very knowledgeable on the subject.
You (any of you) are very welcome to inspect the feeding records should you wish (they date back as far as 2001 I understand) if this is of particular concern to you and they can also then show you the changes they are making currently with the housing arrangements. I am sure that you will see that your original impression is not correct once you have given them a chance to defend some of the assumptions you have made based on your visit.
I have, of course, already shared your comments with them.

They have their own phone number which is 0208 367 3751. I hope you will call them and arrange to take them up on their offer so that they can demonstrate their care and knowledge. I am sure they will listen to your concerns, provided they have foundation, and can discuss these with you at the time with a view to resolving them.

Once the current refurbishment is completed I am sure you will see that the temporary disruption was very worthwhile.

Yours sincerely,

R. McIntyre
Jollyes Petfoods
Click to expand...

Here's the reply i got today, they must have had a few as they called me Anny?
I presume missy has recieved something similal?
 
oh... I see, they have the opinion that i have not been there and i am just copying missy. A evil reply is in order don't you say :devil01:


oldhand. I got the same e-mail as you did and mine too was addressed to annie(Missy)

I will go check it out again this weekend when i go to get some substrate. And update you all.
 
OMFG WTF the store is NOT just being refurbished!!! It has been like that for months!!!. The animals are not just in temporary vivs, they are the only ones in the shop, and the animals have always been in there.

There is one thing tho. The head guy there just left, and started his own company. It is www.paulsreptileden.co.uk i wonder if he left because of the way they treated animals
 
Yeppers, I got the standard, "We care" crap from them, too. It was a blanket email sent to all who had contacted them. I've know all about the corporate blind eye when it comes to losing revenue or looking bad. So I responded with this.... Warning, its kinda long winded.

Dear Rob,

As one who has not personally seen the store in question, I must trust other reptile enthusiasts' opinion on the conditions. I do wish I had more information to go on. Perhaps it was unwise of me to respond to this issue, but I don't feel it was entirely unwarranted.

As you stated...

"The reptile shop is currently being refurbished and therefore a number of the animals would have been in temporary housing in the very short term. This is to keep them away from the noise and disruption that is unavoidable during the improvement work and while new vivariums are installed in one side of the shop."

Housing reptiles inappropriately for any length of time (and what does "very short term" mean?) is even more undue stress on the animals. It would be better to remove the animals from the store entirely until such time as any new vivariums are completed. That is for the welfare of the animals. From what I understand, and this is information gathered from more than one source, it would seem that the store has been in disarray for several months

You also said...

"Their emails both make very broad assumptions based on what you have told them (For example there are no King snakes housed together and the suggestion that the animals are kept with no hides or water is just not true) and the threats of closure or publicity are totally inappropriate.
It is surely more important to discuss the situation with you as you are the one who is unhappy with what you have seen ?"

Since when has any large company acted on one person's complaint? It is sad that it usually takes the fear of being exposed or sued that brings companies to heel. That is the way of big business. There is more than one person who has been to the store and seen these conditions.

May I assume that you have not visited the store yourself? It sounds as though you are taking the side of the store without doing a proper investigation. When numerous complaints are directed at a specific issue, it warrants some course of action.

Your comment...

"Could I make a suggestion that rather than continue to encourage others who have not visited them to make complaints, which is not in any way useful, and us send emails back and forth, you take the time to visit again and discuss your concerns in person by arranging this with P&M Reptiles directly. This would be altogether more productive for all concerned and for the benefit of the reptiles."

I will agree that talking to the people involved is always the best way to handle and correct a situation. But discouraging people from contacting you with concerns makes you sound like you don't have the time or the interest to deal with the problem. That observation is from a person with nearly twenty years experience working in customer service. You always invite people to voice their complaints so that you can improve your business. If you don't get complaints, you don't know what you're doing wrong. Then you assume you're doing everything right and you won't understand why you're losing customers.

Your statement...

"The staff at P&M can then demonstrate that they do indeed know how to care for the animals they have. They are very knowledgeable on the subject."

Anyone working in a pet store would be considered by the layman to be "knowledgeable on the subject" of animal care. That doesn't mean they know the proper care of all species they sell. I would imagine employee turnover makes it difficult to keep knowlegdeable staff for any length of time.

Before you respond to this or other emails, please visit the store yourself and obtain any and all records from the RCPSA so that you are aware of the situation. If you feel that all is in order, I ask that you share your opinion of the store and all relevent reports from the RSCPA.

Thank you.

Kathy Nicks
 
AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

:realhot: :realhot: :realhot: :realhot:

ok so let me have a rant now
so they think only me has visited the store
they think im ordering others to complain as well. simply not true as you have all sent e-mails on your own accords.
they think i now nothing, hmmmm, i so aint happy with this at all, in fact, im livid, absolutely livid!

ths is the e-mail i received today, very similar indeeda nd yes i am anny btw. lol

Dear Anny,

Thank you for your email regarding the care of the reptiles at our Enfield store.

The reptiles are in our store on a franchise basis and the business is run by a company P&M Reptiles. That is not to say we do not have an interest in their wellbeing. We of course want to ensure they are properly cared for, as clearly do you.

The reptile shop is currently being refurbished and therefore a number of the animals would have been in temporary housing in the very short term. This is to keep them away from the noise and disruption that is unavoidable during the improvement work and while new vivariums are installed in one side of the shop. It is also unfortunately overall rather untidy until this is completed. I can only assume from what you describe about the larger snakes that when you visited they were in the process of being moved but am unsure what day this was.

The main aim of this work is to further improve the quality and the size of the vivariums to improve the conditions for the reptiles.

A number of the issues you raise could have been dealt with while you were in our store. For example, all the snakes are fed individually and they keep detailed records of the feeding of every snake to ensure that all receive a proper diet and are in good health.

The impression you have formed of this shop is in my opinion simply incorrect. We have this morning received 2 further complaints from people you have shared your impression with, neither of whom have visited the premises it would appear. You will see I have copied them both this reply rather than reply individually with the same information.
I fail to see how getting other people to complain about things they have not seen is helping the situation. Their emails both make very broad assumptions based on what you have told them (For example there are no King snakes housed together and the suggestion that the animals are kept with no hides or water is just not true) and the threats of closure or publicity are totally inappropriate.
It is surely more important to discuss the situation with you as you are the one who is unhappy with what you have seen ?

The RSPCA regularly visit the premises and have raised no complaints about the care of the animals. You are very welcome to contact them should you wish as there is nothing to hide.

Could I make a suggestion that rather than continue to encourage others who have not visited them to make complaints, which is not in any way useful, and us send emails back and forth, you take the time to visit again and discuss your concerns in person by arranging this with P&M Reptiles directly.
This would be altogether more productive for all concerned and for the benefit of the reptiles. The staff at P&M can then demonstrate that they do indeed know how to care for the animals they have. They are very knowledgeable on the subject.
You (any of you) are very welcome to inspect the feeding records should you wish (they date back as far as 2001 I understand) if this is of particular concern to you and they can also then show you the changes they are making currently with the housing arrangements. I am sure that you will see that your original impression is not correct once you have given them a chance to defend some of the assumptions you have made based on your visit.
I have, of course, already shared your comments with them.

They have their own phone number which is 0208 367 3751. I hope you will call them and arrange to take them up on their offer so that they can demonstrate their care and knowledge. I am sure they will listen to your concerns, provided they have foundation, and can discuss these with you at the time with a view to resolving them.

Once the current refurbishment is completed I am sure you will see that the temporary disruption was very worthwhile.

Yours sincerely,

R. McIntyre
Jollyes Petfoods



what total and utter bulls***!
deary me, i cannot even be bothered to reply right now as it would only be full of bad language the way im feeling right now.

seriously though, kings? did i mention a kingsnake, i dont think so! if i did then i dont remember and i dont remember seeing any kings there either.
ok im done for now
 
I think the next person to send them an e-mail needs to attach pictures of the conditions in that store, because everyone knows that no one up top will check things out. They'll just start ignoring the e-mails after a while. Get theri attention with a nasty picture and then see how they respond. It might also be benificial for arugments sake to post some of them on this thread so those who have not personally been to the store can have some support for their complaints and the corporate office an't just throw them aside as though they have no idea what's going on. If you could post pics and I could see what those conditions are for the reptiles, I would be more than happy to throw in an e-mail.
 
Thanks, EG. I agree that pictures are in order, pronto. I'd really like to see this place for myself.

While I don't mind joining the battle, I don't want to look more an idiot that I already am (self joke).

The people to be emailing and talking to are the ones actually managing the store itself, rather than the parent company. Franchises are run independantly of the mother ship (in this case Jollyes Pet Food) and are usually on their own in situations like this, unless it appears that the larger corp might look bad in the public eye. I think all further communication should be with the pet store itself, and only take it up the food chain to the corporate level if nothing improves.
 
KRIZ said:
OMFG WTF the store is NOT just being refurbished!!! It has been like that for months!!!. The animals are not just in temporary vivs, they are the only ones in the shop, and the animals have always been in there.

There is one thing tho. The head guy there just left, and started his own company. It is www.paulsreptileden.co.uk i wonder if he left because of the way they treated animals
Click to expand...


hey kriz, i have visited pauls den, its in pottars bar, a nice little shop it is, they have a few snakes, all housed correctly and all are in good health by the looks of it.
:D
 
Thats good to no.

Its a shame, that a few bad pet shops can cast a shadow over loads and loads of good ones.
 
yep certainly kriz.

i e-mailed paul and am waiting a reply now. i said something along the lines of i heard he used to be the top man at jollyes if this is true please could he give me address' of top top top peeps we could complain to, also i said to him that jollyes had stated that the rspca visit them regulary, i asked him for details, where abouts this rspca were situated, what their adres is, phone number, etc. hopefully i will get a reply and he can help us out.

also i am unable to visit jollyes this saturday but definitely will do next saturday so kriz if you could get piccies before me that would be great ok
:D
 
on hols

GOD, i am really soz, i am off on holiday today. so i won't be able to get any. Could u guys wait a week for the fotos, or better still, if somebody in england is reading this, and they could manage to get any that would be great.

Soz about the delay on the pics
 
no problem kriz, like i said im just busy tomorrow, gotta spend time with the boyfriend, ya know? lol, it is valentines weekend after all. he he.

but next saturday i have no plans so i can go up there and get piccies for all to see.
have fun on your holiday!
:D
 
I'm patient, but the longer it takes for you to get the pics, the more likely they can cover it up temporarily, especially if the person you e-mailed tells them that you're going to report them.
 
i understand what you mean e.g.guttata
however, i work monday to friday 0930 till 1730 therefore cannot find the time to do it then and my boyfriend is taking me out for the day tomorrow (sunday) so cant do it then either, unfortunately the next available time i have is next saturday, i do wish i could get up there sooner though.
:shrugs:
 
oh my. i forgot this thread. nope sorry i was unable to get pics, tey do not allow photography in the shop. i am also unable to contact the rspca, however a friend of mine who works for the rspca has urged me to contact the council who works around the enfield area as the reptile places licenes emay have expired and thats why they are not taking the suitable action they need to be doing. or maybe they have no license at all. so at the moment i am trying to find a address or telephone number about this. if anyone else has any ideas please feel free to let me know as i could do with some help.
thanx
 
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