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A Storm is Brewing.....

starsevol

Cohabbing is cruelty...
This is probably going to be long, and for that I am sorry. But I really need to get this out....

...a little history....My husband and I have owned our business since 1987. It is a bike shop. It is just the 2 of us, as much as we would love to hire someone, the min wage and employer taxes make it impossible. We work hard, and don't make alot of money, especially for the time we put in. We don't take vacations (going to Daytona next year for 2 days is a HUGE deal, believe me!), and we rarely go out to eat, even on our anneversary.

About 18 years ago a guy started frequenting our store. He had suffered a brain injury, and had to use a bike for transportation. He bought most of his bikes at "mart stores" and toy stores, and they were not the highest quality and needed alot of repair. Over time he started buying his bikes from us. Whenever they needed something, he would bring his bike in, and leave it until he got his SSI check on the third of the month, and pick up his bike and pay his bill. It went on this way for a few years. Then he started coming in on the third of the month and only paying part of his bill, and paying off the rest the next month. It still worked out fine, he was paying regularly, and we knew how much he needed his bike, so we let him take it even before the bill was paid in full, he always paid. He didn't need repairs every month, but he took great pride in his bike and everything had to be "just so". Well, about 2 years ago, he wracked up a huge bill (I don't remember how much now), and he started skipping coming in on the 3rd to pay. I sent him a certified letter and he called up screaming and swearing, like a child throwing a tantrum. He said we were only in this for the money (like, yeah, that's why I come to work..hello....) Eventually, he paid us what he owed us but it took a long time.

Well, last September, he came in and had repairs and accessories added to his bike. I had reservations about letting him go with the bike without paying, but he HAD been good about it in the past, except for that last incident. Well, my husband let him go without paying. He took the bike owing us $240.70. I sent him a certified letter in January, after not hearing from him for 4 months. I knew he was around, he lives right down the street from the shop and I saw him ride by all the time. He called and asked what the letter was about. I told him he owed us money. He said he would pay.
In February, the day after the Superbowl, he called to tell us that he wouldnt be paying his bill because he was buying a new truck!! (I don't know if he is capable of even driving, he has not driven a vechicle since we have known him). Anyway, I sent him another certified letter and this time he ignored it, sent it back to the post office and never responded. So I went to the local courthouse to see if there is anything I can do to file a claim. I found out that even if we won the case, he would not be forced to pay us what he owed us and we would have to pay someone else to try to get the money out of him!

Now, he is on SSI, He has the intellect of a child, complete with temper tantrums, but is healthy otherwise and as strong as an ox. He works under the table doing landscaping. He lives with his sister and elderly mother. Once in May and once in July his mother sent us money orders, each in the amount of $5 to try to get the bill down. He ALWAYS has money for cigarettes, and he never makes his own coffee, he buys it. He eats in restuarants at least 3 times a week, and not chain restaurants or fast food either...I don't think he's ever ordered anything off the "dollar menu" in his life! He also goes to Florida at least twice a year. We know this because he comes in and tells us these things, amid promises to pay us on the third...somehow he never did get that truck, but 11 months later he has not paid us yet. Right now he still owes us $230.70.

Well, 2 weeks ago the shifter on his bike broke. He came in to leave it with us. He also wants new tires (he doesnt NEED them), a $65 bag he doesnt need, plus other things totalling over $250. He says he is going to pay us $300 on the third to pay off his old bill, and the rest will go TOWARDS the new bill. He actually expects that we will take his $300 and let him ride off into the sunset still owing us over $200......AINT GONNA HAPPEN!!!

So, on the third, this is how it's going to go...he will come in. I will ring up the bill he has owed us for nearly a year now. He will have $300 on him. I will take his $230.70 and hand him back his change. Rick will only be doing $65 worth of work to his bike, NOT $250 like he wants. But he won't know that until AFTER he has paid us what he owes us. We will tell him that he no longer has an account with us (he is the only person who ever did, because we felt sorry for him), and that he can come back the following month to get the things he did not get this time. We will not let him take his bike until all bills are paid in full.


Oh, and since he dropped off his bike, he's calling every day asking how it looks, how it's doing. Giving more instructions on what he wants done. And he won't talk to me, he HAS to talk to my stressed out overworked husband. If Rick isn't available, the guy calls back. Some days he's called us 3-4 times! It's a nightmare.


I can see this is going to be a problem, and to tell the truth I am a little stressed about it. If he throws a fit, which is VERY likely, I will be calling the police and telling them this whole story. I have the certified letters unopened I sent him last winter and spring as proof. I want to tell him to never come back, but this is the only chance we have of getting paid.

There is a storm brewing, and it will hit on September 3, right after 10am. Please wish us luck!
 
Good luck, Bethany! I can only imagine what the life of a small business owner is like... this is why in spite of many proddings from friends and family I will never open my own pet shop, even one for dry goods... too much hassle!
 
Wow!! ya hooked me with that movie trailer.... I will be awaiting the outcome!!. BTW, I feel you guys are so in the right! good luck!
 
Sorry Beth I hope he actually has the cash though after that I wouldn't bother doing any more work for him unless he pays in full:(
 
oh Beth, out of kindness you've been put in an awful situation. Do you think this person could get violent?
 
You know the time and date. LOL. But seriously, what a pain in the rear fender.
Beth, I have had to learn to play the heavy in my job. It is just not in my nature. It is uncomfortable and leaves me exhausted. And I worry that the stranger/onlooker will perceive me as "that type of person".
I guess the consolation is knowing I am not. I can turn it on and off.
And the post above is testament to your stress and the fact that it seems to not be in your nature either. I think people like this are here to teach us patience, how to play the heavy when that time comes, and how to be aware so as not to put other people in that position with us.
"Wisdom abides in the heart of the discerning...." etc., etc., etc.
 
Hold your ground Beth. Don’t let that bike leave until the books say zero. Really. Guys like this live off people’s generosity. He has proven himself to you. Don’t give in. Let him throw a fit, call the cops
 
Well GOOD LUCK!!! It sounds like your record keeping is impeccable, which should give him no leverage or excuse of delayed payment. This is the really crappy part of being a reputable business, people will always find a way to take advantage of your kindness. Everyone complains about the big businesses not being reliable (rightfully so), but there isn't enough support from local consumers to keep the small businesses alive (partly due to the economy though).
I hope you get the outcome you deserve, and don't lose your kind business approach due to one bad apple. People recognize a good small business when they see it, and I will always choose to support those types of businesses over the big chain retailers.

Good luck, I hope this all turn out in your favor!
 
Wow, Beth. I'm so sorry that you have to go through this, but it does look like you've got a plan. You might want to get some legal advice regarding the ability to use the money he hands you to pay previous expenses. I'm concerned that you might not "legally" be able to do this.

At any rate, not being the owner of a small business, I wish you the best of luck and hope that all goes well!
 
Thanks everyone!

Janine, yes, he might react violently. I will have the number of the police handy before we arrive, even though he will be there before we are....

Eric, knowing this person has not made me patient, or done me any kind of good. It HAS turned me into a nasty bitter old lady though!

Fred, legally I believe we can do it. He has acknowledged that he owes us that money, and that part of the $300 will be paying that off.His mother knows he owes us that money, and I have an unopened certified letter stating it as fact. That debt is on the computer's "layaway" screen. The thing is, this guy thinks he is going to pay off his old debt (which he is ok with), and pay towards a NEW debt. We won't allow that to happen. Instead of us doing an additional $250 worth of work on his bike, taking $65 and letting him ride away, we are doing only $65 worth of work on his bike. Then when he takes the bike he will be "debt free".

Where the trouble will be is that he THINKS we are doing $250 worth of work to his bike (there is list a mile long hanging from the bike and he calls daily to add to it) and he will be able to pay $65 on it and take it out of the store. Never again.....

If he wants the $65 bag and new tires and all those other things he doesnt really need he will have to drop the bike off at the end of the month and pay for that job in full on October 3.

Legally, he can't take the bike out of the store if we have worked on it and that work has not been paid for. And it being such and old debt only strengthens our case I think...
 
Sounds good, Beth. I just had my concerns about it and you've alleviated those concerns. Good luck to you and as someone mentioned above, I hope things turn out WAAAYYYY better than you expected!
 
the best thing that can happen is that he pays us....and moves across the country...but that won't happen!!
 
Hmmm

Bicycle? What Kind of bike are you talking about?
For that kind of money he should go buy a new bike somehwere and maybe you can sell his bike to make back some of the money he owes you?
Hope it works out for you
 
I think that is a great idea. Next time he calls tell him you sold the bike for $235.00. Wish him a nice day and hang up.
 
I think that is a great idea. Next time he calls tell him you sold the bike for $235.00. Wish him a nice day and hang up.
Absolutely, though clearly this guy is a bit strange if he calls 3-4 times a day and it's nerve racking to have to worry about his reaction. Best of luck, though, and I hope it all works out in the end!!.
 
Bicycle? What Kind of bike are you talking about?
For that kind of money he should go buy a new bike somehwere and maybe you can sell his bike to make back some of the money he owes you?
Hope it works out for you

It's a Jamis Explorer 2.0. It originally cost $330 new....but he "needs" bags, water bottles, cages, fancy tires, head and tail lights,a lock, a gel seat cushion,a rack, fenders, a kickstand....there is more but you get the idea!

This is above and beyond the broken shifter or the spare tube....or any repairs it may need. And these items must be new at all times, if they start to look a little worn, they must be replaced!!

And the thing is a 3 year old bike that is completely worn out. As is we couldnt get $100 for it. But for him to replace it with all the crap he wants on it would cost at least $500 on top of what he already owes us!!!
 
I would check into the availability of having a police officer present the morning he plans to show up as preventative. Especially if you're concerned about violence. :shrugs:

Stick to your guns, common sense says you have every right to be paid for your services. Unfortunately, the court systems have allowed common sense to be thrown out the window.

D80
 
Brent, I was thinking of that.
"Bob" not his real name, knows we open at 10, and is there before we even show up, slurping down a coffee he bought at the gas station (with a honeydew in it) across the street. So, it's not like we will be there waiting for him...

But, he lives on the same street the shop is on...and the police station is only a few doors down from where he lives....(yes, it is a small town).
If I call the police, it "might" take them 2 minutes to get to the shop.
Plus the fire station is directly across the street, and there are ALWAYS people over there.
 
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