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Don't pretend to know >< *corn related*

ClickClickClickBOOM!

ClickClickClickBOOM!

The Maddest Hatter
Well here's the story:

I walked into this local petshop, and the Amber motely I have been looking at for 2 months was still there. I asked to hold it. The woman hands me the Hypo Mot. and I say "Not that one ma'am the yellow one" and she goes "OH this one is the Hypo not the Amber" and hands me the AMBER corn snake. I ask her if she's sure and she says yes she knows that she's talking about....well the corns where already marked down like 15 bucks each and the Hypo was about 20$ less then the Amber. I was going to take it home no matter what but we ended up taking it home for the hypo mot. price. I KINDA feel bad but it's really not my fault their employ didn't know what she was talking about and she wouldn't listen to my correction. I would NEVER had lied about it, if she had asked me which one was which I would have told her honestly. It had NEVER crossed my mind to lie about. I feel really sorry for all the reptiles in her care...she even LOST a corn snake and told them they had sold it!!!! three days later they found it in the pinkie bin. The momma mice could have EASILY killed it D: So now I have a little Amber in my brothers room >< And I am seriously considering complaing about her and making sure the guy who KNOWS HIS STUFF is still working there and when he works so I don't have to deal with her agian...on top of that she gives out HORRIBLE information!!! Like corn snakes should have heat lamps and the like. And she is incredibly rude....*sighs* end tangent
 
That sucks that she's such a pain. The shop I used to go to has mostly fabulous, knowledgeable employees and one girl who is an idiot. If she ever didn't know where something was, she would just tell me they didn't carry it. TWICE this happened, I walked ten feet to talk to someone else, and was pointed in the right direction. >.<
 
Should pet stores SERIOUSLY go out of their way to learn about the hundred or so corn morphs? Hell no. The manager or someone else probably tried to teach the employee and she just didn't want to know. But in all truth, unless you're at a reptile store or an expo, should they seriously have to know about what morph is which?

Now, losing a piece of merchandise like a slippy little corn snake probably happens with every one. Should the employee have lied about selling it? No, but you also can't expect even the best of stores and expos even to not lose any live animals.

And, heat lamps are acceptable, as far as I know. They give the heat that is needed off, and while belly heat is best, there's no real reason to not use a heating lamp if it is regulated.

Now, if you disagree with me, then by all means stop complaining here and report her to the manager or someone of higher status.
 
ShenziSixaxis said:
Should pet stores SERIOUSLY go out of their way to learn about the hundred or so corn morphs? Hell no. The manager or someone else probably tried to teach the employee and she just didn't want to know. But in all truth, unless you're at a reptile store or an expo, should they seriously have to know about what morph is which?

Now, losing a piece of merchandise like a slippy little corn snake probably happens with every one. Should the employee have lied about selling it? No, but you also can't expect even the best of stores and expos even to not lose any live animals.

And, heat lamps are acceptable, as far as I know. They give the heat that is needed off, and while belly heat is best, there's no real reason to not use a heating lamp if it is regulated.

Now, if you disagree with me, then by all means stop complaining here and report her to the manager or someone of higher status.
Click to expand...

Ok in all honesty no, they are not expected to know EVERY morph but how much effort does it take to know which snake comes out of which tub when they're marked as to what they are? And while I completely agree that most people lose corn snakes at one point it is obviously bad husbandry if SHE is the only one to lose it((I was talking to my friend about this)) and they pretty much have an escape proof set up going on((a ten gallon tank with clips)). And as for complaining, I am free to post mini rants like everyone else and use my fellow cornsnake lovers as people to talk to about common things like poor pet shop workers and misinformation. If you do not like this then feel more then free to not read my posts.
 
I would say carelessness, not bad husbandry unless it crawled out of the enclosure it was in.

And with the complaining, I know some people who will keep doing that but not do anything to actually change what's wrong. To me, this sounds like you could report it, but I'm not sure if you would be able to change anything.
 
ShenziSixaxis said:
I would say carelessness, not bad husbandry unless it crawled out of the enclosure it was in.

And with the complaining, I know some people who will keep doing that but not do anything to actually change what's wrong. To me, this sounds like you could report it, but I'm not sure if you would be able to change anything.
Click to expand...

I plan on talking to the owner about her. The only real problem I see is the fact that she's the daughter of someone close to the owner which is the only reason why she got the job in the first place. Maybe she'll atleast move to the fish section so she doesn't cause a ton more trouble...we will see!!
 
ClickClickClickBOOM! said:
I plan on talking to the owner about her. The only real problem I see is the fact that she's the daughter of someone close to the owner which is the only reason why she got the job in the first place. Maybe she'll atleast move to the fish section so she doesn't cause a ton more trouble...we will see!!
Click to expand...

Probably people who keep fish would disagree with you :) Ok, it would be hard for everybody to have a fish escape on you, but there are loads of mistakes you can make and problems you can cause.
I myself wouldn't have been irritated about her not knowing which morph is which, but I would about her insisting on knowing what she's talking about, when it was clearly not the case.

You could mention it to the owner, but I also think it wouldn't change much... Oh well, in case there are more complaints about her from other people, it might make him think...
 
The world is full of know-it-alls who usually don't know squat. But it sounds to me like you profited off her ignorance by getting a snake for less money. Why complain that she didn't know when it ended up benefiting you?
 
ClickClickClickBOOM! said:
I plan on talking to the owner about her. The only real problem I see is the fact that she's the daughter of someone close to the owner which is the only reason why she got the job in the first place. Maybe she'll atleast move to the fish section so she doesn't cause a ton more trouble...we will see!!
Click to expand...

If you complain, do you plan on telling the manager that you were also the benificiary of a an error and rectify that? Two wrongs don't make a right.

dc
 
ShenziSixaxis said:
Should pet stores SERIOUSLY go out of their way to learn about the hundred or so corn morphs? Hell no. The manager or someone else probably tried to teach the employee and she just didn't want to know. But in all truth, unless you're at a reptile store or an expo, should they seriously have to know about what morph is which?
Click to expand...

What we did to rectify this at one store where I worked was to have pens of different colors. We would write the morph names in different colors on the front of the enclosure, and put a dot of the same color on the snake's head. This way, anyone who looked could quickly identify who was who. Obviously if they shed, the dot came off, but usually only one would shed at a time and we'd put a new dot on right away.

I've worked in two pet stores; one that carried reptiles and one that specialized in reptiles, and YES...we were expected to know what morphs we had, and if we weren't sure we were expected to ASK, not pretend we knew. If I had been caught selling a higher end morph as something lower end, I would have been reprimanded, as I should have been. One of the places would give us a blank care sheet each week with a species name on top of it and we had to turn it in at the end of the day. We could use any resource (books, other employees, whatever) to get it filled out, bu there had BETTER not be ANY mis-information on that paper. Blank spaces were OK, misinformation was NOT.

We had something like that happen once with a high end leopard gecko morph who has sold as a normal. The customer came back to tell us about the error later, and we let him keep his discount, then spent some time educating the employee, who really was just new and didn't know. If they had been more experienced and just didn't want to look bad by admitting they didn't know, they would have been written up.

As for escapees, that's inevitable. Lying about it is not.
 
You are complaining about the service you received and yet benefitted from her ignorance. Regardless of whether or not you tried to explain to her that she was incorrect you still took advantage of the situation. If you are really troubled by what happened and want to make a complaint to the owner about her ignorance and incompetence make sure you tell the whole story. While your at it make sure you square up with him seeing how he is the one who ultimately lost out due to her ignorance. That would be the right thing to do. That is if the whole scenario truly did/does bother you.
Just my .02 :shrugs:

Jay :cool:

1. Ig·no·rance [ˈɪg-nə-rəns] n.
The condition of being uneducated, unaware, or uninformed.

2. Ignorance [ˈɪgnərəns] n.
Lack of knowledge, information, or education; the state of being ignorant.

- Merriam-Webster Dictionary
Click to expand...
 
Camby said:
If you complain, do you plan on telling the manager that you were also the benificiary of a an error and rectify that? Two wrongs don't make a right.

dc
Click to expand...
(Tried to rep Camby, but will have to come back around to it.)

In situations like this, when in doubt, do the right thing. This, in the grand scheme of things will never lead you down the wrong road.

IMHO, I would try to find the guy who knows his stuff, as you say, explain it all, and pay the difference. You may find the whole store soon looks at you in an entirely different (better) way. You just might look at yourself differently, too.

I've never once met a Ph.D. in Herpetology working in a PetCo or PetSmart.

This is all just my humble opinion, mind you.
 
Kali: I would have to disagree with you on it being hard to have escaped fish. Every time I get a Fire Eel, no matter the size, it somehow manages to escape. The last one I had was a foot long and despite my covering every single hole where it could slip out, he still managed to kill himself by getting out of the tank. I've also managed to misplace a very large pleco or two. Lol.

ClickClickClickBOOM!: I may have read wrong so I'm going to ask. Were the snakes in the same cage with one label that said "Hypo and Amber" or were there two cages and two labels? If it was one cage then she should have known the difference, but if it was a snake in the wrong cage (which is very possible in pet stores) then I suppose I could see how she thought she was right.
 
pridecity said:
Kali: I would have to disagree with you on it being hard to have escaped fish. Every time I get a Fire Eel, no matter the size, it somehow manages to escape. The last one I had was a foot long and despite my covering every single hole where it could slip out, he still managed to kill himself by getting out of the tank. I've also managed to misplace a very large pleco or two. Lol.
Click to expand...

Lol you're right. The only difference is that there is a chance you find a live snake again afterwards. If you find your escaped fish, they mostly are quite dried up and very dead. But still, getting out is getting out. :)
 
I would like to inform everyone that I talked to the manager today and informed him of what happened and payed the money that was owed. Also seriously talked to him about the well being of his reptile section with her there and offered up my application after a long discussion. I do believe he's seriously considering firing her...
 
ClickClickClickBOOM! said:
I would like to inform everyone that I talked to the manager today and informed him of what happened and payed the money that was owed. Also seriously talked to him about the well being of his reptile section with her there and offered up my application after a long discussion. I do believe he's seriously considering firing her...
Click to expand...

Hopefully this resolves the situation. You mentioned the salesman was a WOMAN and not a young girl. If the owner does fire her over your complaint, then I hope in this economy that she can find employment elsewhere. You never know when someone may be providing for a family.

dc
 
Camby said:
Hopefully this resolves the situation. You mentioned the salesman was a WOMAN and not a young girl. If the owner does fire her over your complaint, then I hope in this economy that she can find employment elsewhere. You never know when someone may be providing for a family.

dc
Click to expand...

If someone is caring for animals for a living, they should be held to a certain minimum standard, period. Guilt-tripping the OP over reporting her and paying the difference (thus giving the store OWNER the money he deserved and informing him of a problem that's costing him money) is just not nice.
 
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