Mike . . .
I know you're hurt about this, but I'm rather shocked you're taking this position. Actually, it's not that you're taking this position, but that you are being so rude to Rich for giving some sane advice AND otherwise ignoring good common sense about the consequences of your actions. His opinion in this situation parallels mine and anyone that cares about the future of this industry should also side with Rich's obviously good sense about this.
Me? I don't ship orders that expensive unless weather conditions are perfect. I use Delta Dash for orders in inclimate weather. That's neither here nor there, but wanted to first say that "perhaps" the weather was less than ideal for an order of that magnitude. Thousands of my customers will tell you I'm relatively fearless when it comes to shipping. I see today it's supposed to be 127 in Death Valley, CA so I'll turn down my Death Valley customers today, but I don't bat an eye at shipping to Arizona in August and Alaska in December. Like you, I pack for the weather, B U T we all know that won't help us if a package gets misdirected or delayed for any other reason. In short, one of my unofficial prerequisites for shipping is that if I can't live with the potential of delays negatively affecting the outcome of a shipment, I don't ship. OR I ship via Delta Dash if they don't have a heat or cold embargo in force. Fed Ex is so good, I am rarely disappointed.
The real crux of this is different from the statements above. The real meat and potatoes of this debate is that (unless I'm misinformed), you signed a contract with Fed Ex when you became a certified reptile shipper that you would NEVER file a claim. They make it crystal clear to me that if a package is late, damaged, destroyed or lost, they will do nothing to compensate me. IMO, it's morally wrong to do that, but the time to argue with them was before you signed the contract. Personally, I did just that. They told me if I didn't intend to comply with their requirements, not to sign the contract. In that case of course I couldn't ship reptiles through them. In a nutshell, I agreed at that time that I'd "lump it" if anything went horribly wrong on an order. I have had to swallow my pride more than once over this contract I have with them, but I signed it and being a man of my word, (like it or not), I live with the conditions of this agreement between Don Soderberg and Federal Express. Just as I'd be upset if they changed the rules after the game started, we cannot expect to make them change the rules to suit us.
DISCLAIMER HERE: If you signed a different contract than I, I might be incorrect with my comments, but the one I signed said I had NO claim or compensation rights for any reason whatsoever. I'm content with that ONLY BECAUSE Fed Ex is the only door to door shipper allowing the shipping of reptiles.
Conclusion:
I virtually guarantee that if people keep arguing over situations like this to Fed Ex, there is a likelihood they will stop allowing the shipping of reptiles altogether. I feel so fortunate that we're allowed to do this legally as it is. I wouldn't dream of causing any waves over a loss like yours. Especially when I understood the rules going into the game. Like any game, you either accept the rules or don't play. I know you're devastated over this loss. I would be too, but try as I might, I'd be hard pressed to argue that they didn't warn me there would be no claims allowed.
I hope I haven't missed any important points in this thread, but if you're a certified reptile shipper with them and you signed the same agreement I did, this is not debatable. There is no claim to be made and therefore no arguments over the outcome. I see others siding with you that what happened was wrong. It shouldn't have happened and everyone wishes it hadn't, but it's a little late to be debating the agreement that said they would not be responsible for such losses.
Sometimes in life we have to make compromises whether we like it or not. Some feel it is unfair to have the restrictions and disclaimers Fed Ex does, but I'll take regulations and restrictions anyday over prohibition. If you are successful in your fight for compensation, Fed Ex knows they'll have to do the same thing for other certified shippers. This could eventually cause them to alter or altogether abandon their reptile shipping policy. Then, we're back to only being able to sell snakes at shows, sales and expos. I for one would have to consider folding up shop if that happened. Most of my customers will not pay $75.00 per box and drive to their airport to pick up one $50.00 snake. I'm getting too old to travel all over the country selling my snakes. That kind of expense would eventually drive the cost of corns up to unaffordable levels. OR the only way we'll be able to afford corns someday is to by them at the only place you'll be able to get them. Pet shops. Most of those places don't know the lineage of the ones they sell, don't know the sexes of the ones they sell and some don't even know what kind they are. I hope it never comes to that.
For the good of the entire industry, please, consider the consequences of your actions in this matter.