mike panic said:Or maybe they will say, we were wrong on this one. Lets get it right next time. I dont need to tell you Don, Money talks. These people only see dollar signs. I know how much I spend on shipping in a year and I'm sure you and Rich and others spend triple that amount. Restassured, they know it too. Not because its snakes in the box but because Mr. Panichi or Mr Soderberg spent $10,000.00 with us this summer and we dont want to lose his business. Pure and simple. The squeaky wheel gets the oil. There is no exception here. It gets applied to anything in business and this is a business.
No exception?
Keep things in perspective, please. We, as an industry, are NOTHING in the large scheme of things. I have talked to sales reps for both FedEx and UPS that don't even consider accounts of less then $50,000 per year worth spending much effort pursuing. They are after accounts that send THOUSANDS of boxes per week, not the dozens per week we may be able to do. We are not even a blip on their radar screen, and without a doubt WE need them much more then they need US. THIS is the perspective that we have to keep in mind.
Yeah, any business added should be welcome for a shipping company, unless there are substantial drawbacks attached. Live animals are definitely a business aspect that is already chock full of problems for any shipping company, and we just do not need to be adding to the burden.
Squeaky wheel? Well maybe that philosophy will work. Just be careful that you aren't being the squeaky pest cricket under the bed instead. All of us other crickets are just going to HATE it when they break out that can of Raid.