I guess it just depends on what you buy from them to accurately answer the question/poll. But I vote for better options next time.
I've bough both animals and supplies from them.
They're good for supplies in smaller quantities, like deli-cups from Superior in non-100 lot amounts.
They're also good too, or were, for incubating medium in smaller amounts. But now that I need more, that isn't so much of an issue anymore.
As for animals, I frequently order my feeder anoles from them because they're the ONLY place I can find them at to keep my supply in the freezer stocked for stubborn corn hatchlings. Somehow its more cruel to feed a lizard to a snake than mice, go figure.
I also ordered a baby ball from them about 3 years ago than croaked on me within a month. It was my first ball and I'm sure husbandry wasn't exactly kosher and a necropsy revealed a heavy parasite load. So I had to wonder if their 'CBB' meant Captive Bred and Born, or Caught Bush Baby. But I'll just chalk it up to a bad supplier. I was reimbursed so I'm not complaining.
I've heard good things about their inverts as well, so I just depends on what you get and if you're prepared for it.
But they've been extremely helpful and easy to deal with when e-mailed. Hope that helps. =)