omni
antiunresemiretirismic
Well, I have a shipping woe to tell you :\ Bottom line was the snake arrived healthy as described, lovely and no prob there. And is doing well after being with me 1 month now.
BUT it did not arrive on the day we agreed. I paid $57 for Priority Overnight thru Fedex. I was given a tracking# the same evening my pmt cleared. The next day, my schedule arranged to recv the little Diffused Lav Motley, it was not there. Several times that day checking the #, it showed as in Tennessee. The temps that day, last month were mid-40's here, same in Tenn., and warmer in Vegas where it was shipped from.
I called Fedex that evening asking where it was. They said they'd 'check' and get back to me.
They called about 10pm and told me it was enroute to Cleveland and would arrive by 10am next day. They told me 'We are sorry for the inconvenience'. I was mad. They also asked if it was a live reptile because evidently they are very familiar with the seller. And again, 'We are sorry, you'll recv your package tomorrow morning.'
I was worn out and frazzled after this stressful day. I don't know how many trips to the front door back to the comp I made, fearful of Dora coming shipped improperly, getting cold. That night I think temps dropped to 30 in my area (Canton, OH).
Dora is the single most expensive reptile I ever purchased. I was sick over it but what could I do? I also asked the fedex rep since I paid for a service that was not delivered, will I recv a refund or credit? The rep was 'Sorry, I hope it makes it ok', and later 'I will forward this to our Claims Dept.'
The rep I talked to was a customer service rep, Sheila. She actually was nice to talk to, and I understand it was not her fault, and in talking to her I was calmed down.
I thought there would be no problem receiving a refund for not getting my shipment on time that I paid for. Or at least the difference between 2nd day and the 57 bucks I'm out.
Kudos to the seller for excellent packing and heat pack! After I somehow got to sleep that night, I got up and immediately checked the tracking# for an update. It was in Cleve, an hour away from me. Yay, she's gonna be here!
9:23 they come, and nervously I take the small box and get ready for the worst. Whew! 2 mins later, after snapping a pic of the box and getting a temp reading inside, I open up a small snake bag and see a precious little grey head looking at me and flicking her tongue!! WOW what i relief... I had worried for nothing.
But I was still mad! She shoulda been there YESTERDAY. I called Fedex again later that day, and asked if there was any update on my claim. I also wrote the seller or called and asked if he had heard anything. 'Nope'
A few days later, Shela from Fedex calls me and asks how was doing today, and just wanted to tell me the claim was forwarded to Claims and Billing. I already knew that! Or at least was told this when I 1st called! But I was not mad now, just really wanted the money back as they had caused me difficulty. 'We're sorry, your claim will be investigated and resolved soon.'
That was last I spoke to them. I later called the seller and asked if there was anything they told him, and he told me they claimed 'Weather Delay' and was denied. What delay?? The package spent 24hrs in Tennessee, weather for flying was excellent clear skies, no flights were cancelled as we had called United and Eastern at Cleveland Hopkins to see if any incoming flights from Tenn. were cancelled for weather.
BUNK! Fedex did not deliver on time as I paid for them to, and I had previously trusted them to handle my shipments over anybody else. So I am out about $30, but so glad Dora made it safely...
Forgive the epic, but needed to let at least one fellow keeper hear my rant. This is the only bad shipping incident in years of recv and sending out critters. So glad it wasn't worst case DOA. 1 in maybe 150 shipments made/sent out. I make a claim, and got the runaround... phooey!:headbang:
BUT it did not arrive on the day we agreed. I paid $57 for Priority Overnight thru Fedex. I was given a tracking# the same evening my pmt cleared. The next day, my schedule arranged to recv the little Diffused Lav Motley, it was not there. Several times that day checking the #, it showed as in Tennessee. The temps that day, last month were mid-40's here, same in Tenn., and warmer in Vegas where it was shipped from.
I called Fedex that evening asking where it was. They said they'd 'check' and get back to me.
They called about 10pm and told me it was enroute to Cleveland and would arrive by 10am next day. They told me 'We are sorry for the inconvenience'. I was mad. They also asked if it was a live reptile because evidently they are very familiar with the seller. And again, 'We are sorry, you'll recv your package tomorrow morning.'
I was worn out and frazzled after this stressful day. I don't know how many trips to the front door back to the comp I made, fearful of Dora coming shipped improperly, getting cold. That night I think temps dropped to 30 in my area (Canton, OH).
Dora is the single most expensive reptile I ever purchased. I was sick over it but what could I do? I also asked the fedex rep since I paid for a service that was not delivered, will I recv a refund or credit? The rep was 'Sorry, I hope it makes it ok', and later 'I will forward this to our Claims Dept.'
The rep I talked to was a customer service rep, Sheila. She actually was nice to talk to, and I understand it was not her fault, and in talking to her I was calmed down.
I thought there would be no problem receiving a refund for not getting my shipment on time that I paid for. Or at least the difference between 2nd day and the 57 bucks I'm out.
Kudos to the seller for excellent packing and heat pack! After I somehow got to sleep that night, I got up and immediately checked the tracking# for an update. It was in Cleve, an hour away from me. Yay, she's gonna be here!
9:23 they come, and nervously I take the small box and get ready for the worst. Whew! 2 mins later, after snapping a pic of the box and getting a temp reading inside, I open up a small snake bag and see a precious little grey head looking at me and flicking her tongue!! WOW what i relief... I had worried for nothing.
But I was still mad! She shoulda been there YESTERDAY. I called Fedex again later that day, and asked if there was any update on my claim. I also wrote the seller or called and asked if he had heard anything. 'Nope'
A few days later, Shela from Fedex calls me and asks how was doing today, and just wanted to tell me the claim was forwarded to Claims and Billing. I already knew that! Or at least was told this when I 1st called! But I was not mad now, just really wanted the money back as they had caused me difficulty. 'We're sorry, your claim will be investigated and resolved soon.'
That was last I spoke to them. I later called the seller and asked if there was anything they told him, and he told me they claimed 'Weather Delay' and was denied. What delay?? The package spent 24hrs in Tennessee, weather for flying was excellent clear skies, no flights were cancelled as we had called United and Eastern at Cleveland Hopkins to see if any incoming flights from Tenn. were cancelled for weather.
BUNK! Fedex did not deliver on time as I paid for them to, and I had previously trusted them to handle my shipments over anybody else. So I am out about $30, but so glad Dora made it safely...
Forgive the epic, but needed to let at least one fellow keeper hear my rant. This is the only bad shipping incident in years of recv and sending out critters. So glad it wasn't worst case DOA. 1 in maybe 150 shipments made/sent out. I make a claim, and got the runaround... phooey!:headbang:
. Sometimes it helps!
