Snakemom,
Personally, new owners who have attempted a search and had no luck don't bother me in the least, but when I see four threads on the same page asking the same question, I know someone isn't even attempting to find an answer.
When someone says, I know there is a search, but I'm not going to use it, so give me the answer... or my question may have been answered here, but I don't want to read five pages, so answer it again... makes me personally hesistant to open a thread and often I don't and there are those that would rejoice at that
Those that do their homework or attempted to, but can't find it or have read all the Duke of Url provides and still not sure and asks, I'm more than willing to jump in with my limited knowledge of a few snakes, who may or may not be typical.
Recently several links were given to me, including one that had 49 pages, with the comment that I only needed to read one poster's comments on the long one. Well, I read all three sets of links and I read every single post on that 49 page long thread before I came back to the original thread. To me, if you are willing to put in the time to look and can't find it, I'm willing to help all I can. If you are wanting to be spoon-fed, well, I didn't do my daughter's homework for her, so why should I do someone else's kid's homework
Personally, I found that you were willing to dig before asking. Also that you were willing to take the advice given and not go looking for another new owner that would give you the answer you really wanted to hear because it was easier