I do understand your point. In another thread I posted a link to a Youtube video in which a man who works at Prehistoric Pets, which I've heard people swear by, was forcing very expensive snake twins and triplets out of their eggs early, yolk still attached. My point is that even the most reputable of websites can unfortunately can sometimes have unsavory practices in regards to their animals, even names that have been known to generally deliver seemingly well-taken care of reptiles to customers.
To see this video, you can go here:
http://www.youtube.com/watch?v=1STOyZNNtPo&feature=fvw
Ordering ANYTHING off of the internet, especially live animals, requires a giant leap of faith. Also, it seems that shipping would cause a great deal of stress for the animal. I would imagine buying online to not be the preferred method of obtaining a reptile for those reasons, yet oftentimes these animals can be obtained online much more cheaply than from a breeder or pet store. Online vendors MUST keep their prices low in order to remain relevant to individuals looking to purchase a live animal. It seems to me that it is what this distributor is doing - they probably buy very cheaply in bulk and are able to offer certain animals at cheaper prices than retail because they move vast quantities.
Their guarantees seem fair - 4 days is not a ton of time, but it is enough time to get the snake checked by vet if the arrival date is planned in advance. Their responses were prompt and professional. The general layout of their website is impressively designed despite the use of stock photos. They do include an extensive information section linking to other websites which I do not necessarily see employed on other website selling potentially dangerous exotic animals.
Just some pointers. No, I do not plan on ordering any reptile from them or online. Not ready to own an alligator or even another snake. Why? Because I am a responsible, informed reptile owner just like most serious owners, breeders, and collectors are. Most of the people I've seen on this board and in the e-reptile realm (can I use that terminology? Am I allowed?) have been responsible and informed as well. Keep the good faith.