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Awesome BHB Customer Service Experience :)

greenman

greenman

New member
Hello CSF!

To make a long story short. Last year at the Toronto Reptile Breeders Expo i purchased a lovely pair of Butter Stripe Corn snakes which were named Thor and Daphne. They were purchased to be a breeding pair and also a lovely addition to my collection and hobby. After 2 weeks of normal feeding, regulated living conditions and care, Thor decided that eating voluntarily was not for him. I struggled for weeks with no change his decision unfortunately leading me to force feeding once every few weeks. In between force feedings I attempted every sort of feeding method, lizards, lizard blood, egg dipping, hot, slits, heads, live, yadda yadda yadda with no avail. After doing some reading from some reputable breeders on this site, I eventually settled on the idea of tube feeding with ferret food. Since November until today I have tube fed Thor with him gaining a little bit of weight but still refusing food when offered. sigh.

SO! I e-mail BHB in November expressing my problem. There was little they could do due to the weather. So after several months BHB and I connected. They have been so kind to offer me a replacement snake as soon as there is a bulk order coming to Canada. It looks like that replacement will be a beautiful Golddust Stripe Male :):):):)

This Goldust Stripe Male will be intergraded into my breeding plans, No word yet on the size/year of the gentlemen but regardless! "Odin" will be welcome into my home thanks to BHB!

Thank you BHB for everything and I really look forward to doing business with you again at the TRBE!!!

in 2-3 years, There are going to be some sexy Goldust/Butter Stripe clutches in this house :)


Respectfully,

B
 
That's really nice of them! It's not normal for a hatchling corn to refuse food for so long, especially if he already ate for you. BHB is great. They personally call you before shipping out a snake. I'm not sure if all online breeders do that but it shows they really care about the animals.
 
I've got a sand boa who has been an on and off feeder since I bought her. I FINALLY figured out what her deal is. I have to put her and the f/t mouse in a paper bag in her tank and leave her. If I do this, SHE WLL EAT. Its the only way I can get her to be a regular feeder. Maybe this will work for you??? ( Having said that I must give a disclaimer and report that I had another sand boa that this wouldn't work on. Nothing got him to eat! )

Nice to know that you had such a good experience. I may have to file that away for future reference.

Devon
 
I would have waited a long time before force feeding. The stress alone can put them off food. Even tiny hatchlings can go months before actually getting to the point where they lose excessive weight. I just offer once a week or two until they eat...babies sometimes require holding them to induce a strike or teasing them until they strike but I never force feed. Never have yet and they all start eventually. Many times the shipping shock finally kicks in and they stop eating or they are going into blue or many things. Weeks is not even an issue. I've only had one baby in 8 years that never took a meal and had to be euthanized. The rest finally ate if I was patient enough. I think people freak out a little too much. Snakes really can go a long time without feeding. I don't even feed weekly....every 2-3 weeks is the norm for older snakes and babies are fed every 10 days or so. They grow more slowly but they are far more active and healthier and my vet agrees.
 
I wanted to throw out there.

This never came to fruition. BHB has since ignored most of my emails expected for a few small emails giving me little information. I have no replacement snake and am stuck with this non-feeder.

Im pretty disappointed...
 
I sent them an email. I am not even expecting anything at this point. I am thoroughly disappointed.
 
greenman said:
I wanted to throw out there.

This never came to fruition. BHB has since ignored most of my emails expected for a few small emails giving me little information. I have no replacement snake and am stuck with this non-feeder.

Im pretty disappointed...
Click to expand...

It's a non feeder since May and is still alive, what is sustaining it?

dc
 
BHB is such an awesome company. They really worked with me while getting my Male Blizzard, and female Striped Lavender from them. Plus I love their show.
 
Emscornsnake said:
BHB is such an awesome company. They really worked with me while getting my Male Blizzard, and female Striped Lavender from them. Plus I love their show.
Click to expand...

I would like to hear more on what you have to say about them. How did they work hard with you in getting your snakes?
 
well...
i sent a list email expressing how disappointed and poor their customer service was. Expressing how it is sad that they offering me a solution to a snake that was against their personal guarantee and then failed to follow through. asked for merely a resolution or a response and i received nothing.

its been 5 days since the email.

It makes me chuckle as in one of their videos, Bryan expresses how so many people in the "industry" are jerks and he prides himself on being a honest individual...
 
Please don't count them out after they fail to answer one email. There are many reasons that I have occasionally missed answering one myself. I have been out of town, had computer problems, or just got overwhelmed at times with either animals or emails, and an email sometimes got buried or lost. It could also be that they haven't sent shipments to Canada, or forgot to include yours and are embarrassed - who knows! The only way to find out is to call them and get an answer - one way or the other.
 
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