• Hello!

    Either you have not registered on this site yet, or you are registered but have not logged in. In either case, you will not be able to use the full functionality of this site until you have registered, and then logged in after your registration has been approved.

    Registration is FREE, so please register so you can participate instead of remaining a lurker....

    Please be certain that the location field is correctly filled out when you register. All registrations that appear to be bogus will be rejected. Which means that if your location field does NOT match the actual location of your registration IP address, then your registration will be rejected.

    Sorry about the strictness of this requirement, but it is necessary to block spammers and scammers at the door as much as possible.

UPS/ShipYourReptiles.com

PurraLovesJazz said:
hmm, will see about that on Monday I think. going to the UPS store and calling from there, maybe having them talk to UPS, would that help?
Click to expand...

It may or may not help. If the person behind the counter doesn't like snakes or reptiles they may make it hard on you just because they don't want to handle it. I wont ship from a certain fedex facility here because the person always refused to ship for me even when I showed my paper. A friend of mine, fedex certified, wanted to ship a crested gecko. She marked the box per the laws and took it to drop off. The person at the counter flat out refused to ship it no matter what the girl said. Said they didn't ship reptiles, period. She even had her call the manager and it did no good. She left and took the box to a different facility and they shipped it with out questions. So see, it's not the company it's self that's typically the problem. It's like I said before the unaware workers or the people that don't like reptiles.

SYR seems to be doing quit well so far. They took a long time to get UPS to agree to ship reptiles. What they are doing is good for all of us and as Jim said, it creates competition which in turn lowers shipping cost for our customers. There are bound to be some problems along the way when a company is shipping thousands of packages. But again, there are issues with even fedex workers not knowing all the rules. Maybe we could get Robyn from ProExotics to come here and help answer some of the questions? She answers on Fauna all the time so I'm sure we can lure her here too. LOL :)
 
bekers71 said:
It may or may not help. If the person behind the counter doesn't like snakes or reptiles they may make it hard on you just because they don't want to handle it. I wont ship from a certain fedex facility here because the person always refused to ship for me even when I showed my paper. A friend of mine, fedex certified, wanted to ship a crested gecko. She marked the box per the laws and took it to drop off. The person at the counter flat out refused to ship it no matter what the girl said. Said they didn't ship reptiles, period. She even had her call the manager and it did no good. She left and took the box to a different facility and they shipped it with out questions. So see, it's not the company it's self that's typically the problem. It's like I said before the unaware workers or the people that don't like reptiles.

SYR seems to be doing quit well so far. They took a long time to get UPS to agree to ship reptiles. What they are doing is good for all of us and as Jim said, it creates competition which in turn lowers shipping cost for our customers. There are bound to be some problems along the way when a company is shipping thousands of packages. But again, there are issues with even fedex workers not knowing all the rules. Maybe we could get Robyn from ProExotics to come here and help answer some of the questions? She answers on Fauna all the time so I'm sure we can lure her here too. LOL :)
Click to expand...

hmm, there is that.... I'll have to see which of the closer FedEx or UPS places arent too snake-phobic.

you really SHOULD try to lure her here... I dont know who it is really, but you could. :D
 
I am shocked to see the UPS page that specifically says NO SNAKES can be shipped via UPS. The link that was provided: http://www.ups.com/animals says:

Prohibited Live Animals

Live Animals that are prohibited from being shipped and are not accepted for transportation include, but are not limited to:

* Any poisonous, venomous or threatening animal
* Any Threatened or Endangered species
* Arachnids (All): Examples: mites, scorpions, spiders, ticks
* Birds (All)
* Crocodiles (All): Examples: alligators, caimans, gavials
* Mammals (All)
* Obnoxious Insects: Examples: flies, locusts, mosquitoes, roaches, termites, weevils
* Snakes (All): venomous and non-venomous
Click to expand...

Is this just an old page that hasn't been updated since SYR started working with UPS? Because we are obviously seeing some contradiction here between SYR who talks about their great partnership with UPS and then UPS' website.

What a mess. :(
 
If UPS has only ONE exception to their "no snakes" policy (SYR), then I doubt that they will change their page. That would only invite a jillion prospective customers to ask to ship snakes, too. So I would not expect any changes to their official site until and unless they decide to make exceptions for other people as well.

However, I do hope they will give some sort of official exception notice to SYR so that everyone shipping under their auspices can have something to show their local UPS office.

I did email Robyn and asked him to comment here. There are a couple of threads about this subject over on Fauna, in the shipping section, if you want to read further. Robyn has been active on those threads, if you want to see his comments. Here is one of the threads:
http://www.faunaclassifieds.com/forums/showthread.php?t=126717
 
Ummm...

Well got another email back from UPS... I gave them the tracking number of the package that was returned to me, but they are saying that SYR.com DOESNT have a contract to ship non-venomous snakes. I hope there is just an error or something. Here is what was sent to me:

Dear Katie,

Thank you for your reply. There are limited UPS account numbers that have been set up on contracts to ship non-venomous snakes. The account number that generated the tracking number 1Z14W5620193907700 does not appear to have a contract. Accordingly, we would be unable to accept a package that contained non-venomous snakes.

The account number that has an active contract would have to generate the tracking number and ship the package in question. I apologize for any confusion this may cause.

Please contact us if you need any additional assistance.

Lisa T
UPS Customer Service

Still not entirely sure whats going on, and it seems like this is going to be a pain in the butt to sort out... I sent an email to SYR telling them about it and with what was sent to me included. Hopefully I can get some answers soon.
 
I shipped on Monday and had absolutely no problem and the snakes arrived before 10 am the next day
 
PurraLovesJazz said:
.....Still not entirely sure whats going on, and it seems like this is going to be a pain in the butt to sort out... I sent an email to SYR telling them about it and with what was sent to me included. Hopefully I can get some answers soon.
Click to expand...

There really isn't any thing for you to sort out. This customer service person, Lisa T, can't access every contract UPS has. She can only give you info that is accessable to her on her computer. It would also be in violation of the privacy act to disclose any information with in a contract even if she did find it. She is just customer service agent and just like FedEx, UPS contracts are confidential and mostly not accessible by customer service reps. You would have to go well beyond customer service to get the info you want. If I gave you my account # for FedEx and you called on it, they would not be able to tell you squat. I know that since SYR has been up and running they have done around 1000 shipments and only 2, 1 being yours, had a problem. Pretty good success if you ask me. I'm sure that when FedEx first started allowing snakes to be shipped they had issues too. They didn't start off perfect and they still have problems. Like I said before, your problem was at the begining of shipping with the drivers/counter people. If you really are worried this much about shipping with SYR, why not go ahead and get certified through fedex. It would ease your mind and stress. Not a big deal really. :)
 
bekers71 said:
There really isn't any thing for you to sort out. This customer service person, Lisa T, can't access every contract UPS has. She can only give you info that is accessable to her on her computer. It would also be in violation of the privacy act to disclose any information with in a contract even if she did find it. She is just customer service agent and just like FedEx, UPS contracts are confidential and mostly not accessible by customer service reps. You would have to go well beyond customer service to get the info you want. If I gave you my account # for FedEx and you called on it, they would not be able to tell you squat. I know that since SYR has been up and running they have done around 1000 shipments and only 2, 1 being yours, had a problem. Pretty good success if you ask me. I'm sure that when FedEx first started allowing snakes to be shipped they had issues too. They didn't start off perfect and they still have problems. Like I said before, your problem was at the begining of shipping with the drivers/counter people. If you really are worried this much about shipping with SYR, why not go ahead and get certified through fedex. It would ease your mind and stress. Not a big deal really. :)
Click to expand...

True, didnt really think about that... I guess she really wouldnt be able to say then.

Mainly the thing for me is that SYR is sooooooo much cheaper. I saved about $15 just on one shipment. Plus I'm not entirely sure how to go about getting FedEx certified still. But if I have to then I could figure it out I'm sure.

Btw, I boxed the boa up again and he's currently in transit to New York.
 
My dad is gonna get fed ex certified because next year I am gonna be shipping snakes because I am breeding
Black Rats
Corns
Garters
Heralds
 
I've been using SYR with great results. Everything arrived safely and when it was supposed to. Not to mention the discount is nice. :)
 
I have one question about the discounted cost. Does that get passed on to the buyer? or does the seller pocket that cost savings.
 
snakemom1961 said:
I have one question about the discounted cost. Does that get passed on to the buyer? or does the seller pocket that cost savings.
Click to expand...

I guess its your choice.. If you want to charge a person the exact cost of shipping and handling well they get the discount. If you want to charge them a flat fee and pocket the extra that is your choice as the seller.
 
I always round up.

If the cost is $27.43 I charge $30 for shipping. So, basically I charge whatever it costs. As tricksterpup said, it depends on the person.
 
I tested out SYR UPS shipping a few weeks ago to Jeff (sent a female out on breeding loan). The package took two days to get there because it got misplaced in Pennsylvania. While my shipping was refunded and SYR apologized, I'm of the three strikes and you're out opinion. Two more mistakes on UPS's part (weather delays are of no fault of there's, but these misplaced packages are unacceptable) and I'm done with the service and will not be supporting or recommending it as a reptile shipping option. I've had one delayed package with FedEx in 4 years due to weather, not carrier mishap.

For the first package I shipped out via there service to be lost and it was only going a couple of states south was aggravating.
 
That really sucks...

I've shipped three packages to three different locations with them and things went smoothly. I do hope you try the service again and have better luck with it. :)
 
Honestly, it shouldn't be a matter of luck but a matter of competence. I don't send out shipments of reptiles and consider it lucky that they arrive safely and on time...I expect it.
 
You must log in or register to reply here.
Back
Top