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UPS/ShipYourReptiles.com

TripleMoonsExotic said:
I tested out SYR UPS shipping a few weeks ago to Jeff (sent a female out on breeding loan). The package took two days to get there because it got misplaced in Pennsylvania. While my shipping was refunded and SYR apologized, I'm of the three strikes and you're out opinion.
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I can't believe you'd even give them another chance! I don't know what I'd do if one of my snakes got misplaced...
 
I don't blame you, not at all. Misplacing a package is a big no-no. I never meant to imply that "luck" had anything at all to do with it. I was simply attempting to be positive and wish you well in the future with SYR. I do hope that should you use them again in the future that it turns out to be a positive experience, that they do what they are supposed to do and everything goes smoothly. As it has for me.

To me this company is a great help. I tried to get FedEx certified and was informed that I had to pay for shipping my test package. At that point I gave up. I'm not paying to ship an empty package to them just so they can inspect it and return it to me. Seems highly pointless. I really hope that SYR does good and remains in business, so hearing that they (or rather UPS) made a mistake saddens me.
 
TripleMoonsExotic said:
Honestly, it shouldn't be a matter of luck but a matter of competence. I don't send out shipments of reptiles and consider it lucky that they arrive safely and on time...I expect it.
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Agreed.
In my opinion, all packages should be treated as though they have live animals, not just the ones that actually do carry them. I've actually never had any issues with UPS (other than them running an hour or two behind schedule), but then again, I've also never had a snake delivered via UPS. Yet.

Em Wright said:
I don't blame you, not at all. Misplacing a package is a big no-no. I never meant to imply that "luck" had anything at all to do with it. I was simply attempting to be positive and wish you well in the future with SYR. I do hope that should you use them again in the future that it turns out to be a positive experience, that they do what they are supposed to do and everything goes smoothly. As it has for me.

To me this company is a great help. I tried to get FedEx certified and was informed that I had to pay for shipping my test package. At that point I gave up. I'm not paying to ship an empty package to them just so they can inspect it and return it to me. Seems highly pointless. I really hope that SYR does good and remains in business, so hearing that they (or rather UPS) made a mistake saddens me.
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I'm glad you said UPS. What happens with UPS is of no fault of SYR, but of UPS. Just because SYR made it possible for you to ship your snakes for dirt cheap doesn't mean it's their fault if something happens.

Is there some sort of insurance that you can get with SYR or UPS when shipping through them?
 
I think there is. Packages under $100 or something are automatically covered.... :shrugs: I don't know the exact details, but I do remember an option for it when booking a shipment.
 
UPS doesn't honor insurance claims for animals unfortunately so there would be no point in buying it. I have had an account with them for years and though as of yet knock on wood no major problems have occurred my neighbor wan't as lucky. A gecko of hers was lot for two days and by the time it reached its destination unfortunately the animal died. She thought because she had paid for their insurance she would be fine, but oh no thats when they informed her their insurance did not cover live animals err. So ever since then I don't bother, but honestly a much a UPS and Fedex ship there are bound to be issues from time to time.
 
danielle said:
UPS doesn't honor insurance claims for animals unfortunately so there would be no point in buying it. I have had an account with them for years and though as of yet knock on wood no major problems have occurred my neighbor wan't as lucky. A gecko of hers was lot for two days and by the time it reached its destination unfortunately the animal died. She thought because she had paid for their insurance she would be fine, but oh no thats when they informed her their insurance did not cover live animals err. So ever since then I don't bother, but honestly a much a UPS and Fedex ship there are bound to be issues from time to time.
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How long ago was that, if you don't mind me asking? They might have changed their insurance policy to work with SYR.

Another question: Is the insurance offered by UPS, or by SYR?
 
Robbie, I just got off the phone with SYR and the representative I spoke to said that currently they only insure the cost of shipping should the package not arrive in the garaunteed timeframe. They do not currently insure the animal itself, however they are working towards making it possible to do so.
 
Em Wright said:
Robbie, I just got off the phone with SYR and the representative I spoke to said that currently they only insure the cost of shipping should the package not arrive in the garaunteed timeframe. They do not currently insure the animal itself, however they are working towards making it possible to do so.
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Gotcha.
So if they lose the package, the seller is still responsible for refunding the buyer.
 
Yeah... kind of sucks, but hopefully they'll make it possible for live animals to be covered by the insurance. At the very least whatever you paid for shipping is refunded. :awcrap:
 
As far as I know, only airline cargo will honor insurance for live animals, not FedEX or UPS. And even with the airlines, it can be really tricky to ever get them to pay up, because they try to find ways to claim it is not their fault.

MOST shippers take responsibility for guaranteeing live arrival. BUT - don't assume anything! Read their terms carefully. Some specifically say "not responsible for carrier error". Then the buyer is out of luck. Others will have terms. For example, I guarantee against FedEx mistakes, but will not guarantee live arrival if you don't sign for the package. That is why I try to avoid home business delivery - they may drop the box in the sun or snow on the front porch, without even knocking on the door. So it is the buyer's responsibility to catch them and sign for it, or better yet, go pick it up at the FedEx office.

So read carefully, and if you don't like the terms and conditions, buy elsewhere.
 
Not every company is for every one I suppose. Some people get comfortable with one pair of pjs and no new pair will ever replace them. They can have holes every where, but hey they still work. I've use the SYR site a couple times and had no issues. I've been using FedEx for 2 yrs now and they've done pretty good too. But as I said before they are not perfect. I sent a package fedex 2 weeks ago and it was delayed a day. When I called to find out what happened no one could give me an answer. I've had packages marked for delivery by 8:30 am that don't show up til 1 or 2o'clock. They always had an excuse though, it rained in Memphis, the plane was late etc. Another package I sent was due to be delivered by 10 am. I tracked it all the way to the FedEx hub that was 15 minutes up the street from the house it was going to. At 1Pm my customer called me to say it hadn't arrived yet. When I called fedex they said "It's on the truck for delivery now. It rained in Memphis last night and it delayed some shipping." That excuse would have worked if the tracking hadn't shown it was delivered on time at the last hub. So the customer called the hub and all they could say was the driver was behind schedule. The snake arrived at 4pm. But I get no refund on shipping because of the contract with I have with FedEx .

So just because some thing has worked perfect for one doesn't mean it works that way for all. The same goes for what goes wrong for one may not go wrong for another. It's not a reason to dog the whole company and try to keep every one you know from using them. FedEx makes mistakes just like UPS. And I can guarantee neither one of them have employees that see a box labeled "Live harmless reptile" so they take the package and gently carry it from point A to point B. They all toss those packages like hot potatos. That's were good packing comes in to play.
 
bekers71 said:
It's not a reason to dog the whole company and try to keep every one you know from using them.
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I don't believe anyone said any such thing (or maybe I missed it?).

I can not ethically recommend a company (UPS) that can not do its job for me. That's just my opinion and how I operate. Because SYR operates only UPS, if I continue to have problems (fingers are crossed that I don't), I will not be able to recommend them nor will I accept shipments through them. If SYR takes off I hope they'll offer other couriers to provide a variety of options. Maybe cause a bidding war so we can have better discounts. :D
 
Uh-oh. Strike two?

I had a shipment of ten ball pythons coming in tomorrow and UPS refused the shipment because it contained snakes. SYR was contacted and they arranged a pickup tomorrow for a Thursday delivery. Wonder if they're going to stop it again?
 
TripleMoonsExotic said:
Uh-oh. Strike two?

I had a shipment of ten ball pythons coming in tomorrow and UPS refused the shipment because it contained snakes. SYR was contacted and they arranged a pickup tomorrow for a Thursday delivery. Wonder if they're going to stop it again?
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So it made it past the first shipping counter and got to a bigger facility and they sent it back?
 
From what I understand it never left the initial shipping facility. They opened the package, called her and told her to come pick it up.
 
What?! Why in the world did they open it?! That sounds like a dumb a$$ counter person that wanted to see what was in the box. They didn't like it so made a call to come get it.


Edit: Are shipping companies allowed to open boxes that are clearly marked like I'm sure that one was? I thought they could only open them under certain circumstances.
 
My guess would be that they opened because they were curious if their were really "Live Harmless Reptiles" in it. I instructed her this morning on F&W labeling requirements, so I know she did do it correctly. Without seeing the box I can't really say much as to why they would open the package. I believe it was a standard Superior box with red "Perishable" on it.

Your guess is as good as mine.
 
Sounds like the case.

I posted this edit as you were posting. So Are shipping companies allowed to open boxes that are clearly marked like I'm sure that one was? I thought they could only open them under certain circumstances.
 
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