Nanci
Alien Lover
Why is that not required? I thought it _was_. Or wait- it has to be inside the box on the bill of sale or packing slip?
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UPS/ShipYourReptiles.com
- Thread starter PurraLovesJazz
- Start date
Why is that not required? I thought it _was_. Or wait- it has to be inside the box on the bill of sale or packing slip?
El Jefe
Mark 16:18
On both ends. The snake did arrive fine and she bred for me this past week so all is good there.
As far as shipping, I've used them all. USPS (lizards), UPS, FedEx and Delta Airlines. USPS sucks...plain and simple. Their 'overnight' service can easily be a day or two depending on location. Tried it a couple times 10 years ago....never again. Much like Brent, I shipped UPS back in the day before certification processes were around. My local place walked me through everything and I never had a problem. I did, however, change to FedEx as their prices were a little cheaper and they were nicer. Plus, when I was in Oklahoma the FedEx facility was ranked #1 nationally for a facility that size and they were open until 7pm. Eventually the certification came out and I did that right away and haven't looked back. FedEx gets all my shipping needs (overnight and ground) and I have spent a good amount on that. In shipping literally hundreds of packages I cannot recall a delay due to non-weather reasons on my end. I did have one package coming TO me that was delayed for some unknown reason.
Just my two cents....
Last edited:
snakemom1961
Spring is here!
MOHR FOR MOD!!!!!!!!!
TripleMoonsExotic
I <3 Stripes!
Because it's not part of the requirements of F&W who are the ones who handle issues relating to the import, export and transport of wildlife in our country.
Sure you can if you want, but you don't have to. I posted about this here on CS.com. The PDF F&W gave to me which details this all is available for download at my website here (50 CFR 14 - it's way too big to put on CS.com as an attachment).For those who don't want to read through it all...The option that applies to shipment via UPS & FedEx basically says at a minimum the package needs labeled as "Wildlife" and must include a detailed invoice in an easily accessible location. Invoice should state common name and quantity.
Hi folks, life has been super busy with the launch of ShipYourReptiles.com a month ago, as well as regular Pro Exotics business. I try and keep up with the forum buzz as I can, but there are LOTS of forums out there, it is hard to read them all, much less post : )
We have shipped out perhaps 15,000 snake and reptile packages in the last 16 years, I have never had one returned. I am shipping a group of snakes out on Monday, $13,000 worth, and I am sending it UPS, as always, because I am confident they will get it there safe and sound, and on time. The only insurance on that package from UPS is the shipping charge itself. The value of the animals is personally guaranteed by Pro Exotics itself, because we are confident in our packing abilities, and the UPS service.
We are actually working with UPS insurance division on an insurance rider that covers the LIVE ARRIVAL of the reptiles as well, a first for the industry, I hope to see more progress on that in the next month or two. Very exciting!
I suppose I should amend the FAQ on the site about the UPS Store, for clarification.
Each UPS Store is an independently owned franchise, and they reserve the right to refuse any package for whatever reason. They also reserve the right to open packages for inspection if necessary. Some choose not to ship perishable items, which includes live animals. That is their choice, and if that is the case, you can try another drop off location. In our experience with SYR, the vast majority of UPS Stores have been very helpful and cooperative.
As we have covered in the past, there are LOTS of locations. If I was Private Breeder Peter, I would most likely talk to my local Vet Clinic about leaving my prepaid packages with their daily pickup packages for the convenience and lack of trouble.
If you get turned away by a UPS Store, that is an inconvenience, no question. But the extra effort sure seems worth it for the savings we offer, and certainly worth it compared to not being able to ship at all.
Some folks will obviously be more comfortable shipping FedEx, or Delta, and that is fine. I think UPS provides the best shipping service of all, but others disagree. Perhaps after a year of success, a proven track record, we can earn the business and trust of those that are more skeptical and cautious.
I know we can't please everybody. But we are batting well over 99% for our current SYR customers, and that is some terrific success!
At this point we are over 1500 packages shipped, over $20,000 in shipping fees saved for those customers, and next week will be the best yet : )
We have shipped out perhaps 15,000 snake and reptile packages in the last 16 years, I have never had one returned. I am shipping a group of snakes out on Monday, $13,000 worth, and I am sending it UPS, as always, because I am confident they will get it there safe and sound, and on time. The only insurance on that package from UPS is the shipping charge itself. The value of the animals is personally guaranteed by Pro Exotics itself, because we are confident in our packing abilities, and the UPS service.
We are actually working with UPS insurance division on an insurance rider that covers the LIVE ARRIVAL of the reptiles as well, a first for the industry, I hope to see more progress on that in the next month or two. Very exciting!
I suppose I should amend the FAQ on the site about the UPS Store, for clarification.
Each UPS Store is an independently owned franchise, and they reserve the right to refuse any package for whatever reason. They also reserve the right to open packages for inspection if necessary. Some choose not to ship perishable items, which includes live animals. That is their choice, and if that is the case, you can try another drop off location. In our experience with SYR, the vast majority of UPS Stores have been very helpful and cooperative.
As we have covered in the past, there are LOTS of locations. If I was Private Breeder Peter, I would most likely talk to my local Vet Clinic about leaving my prepaid packages with their daily pickup packages for the convenience and lack of trouble.
If you get turned away by a UPS Store, that is an inconvenience, no question. But the extra effort sure seems worth it for the savings we offer, and certainly worth it compared to not being able to ship at all.
Some folks will obviously be more comfortable shipping FedEx, or Delta, and that is fine. I think UPS provides the best shipping service of all, but others disagree. Perhaps after a year of success, a proven track record, we can earn the business and trust of those that are more skeptical and cautious.
I know we can't please everybody. But we are batting well over 99% for our current SYR customers, and that is some terrific success!
At this point we are over 1500 packages shipped, over $20,000 in shipping fees saved for those customers, and next week will be the best yet : )
TripleMoonsExotic
I <3 Stripes!
This would be very cool...
If I could ever send/receive a successful UPS package.
I was starting to suspect this. It's certainly puts a new light on them opening the package and turning it away (though I still say they had no cause to do so). That at least revokes the negative towards UPS since it was not them but a private business that caused the problem. Now we know to avoid the UPS Store.
Can any business that has a drop off open your package and refuse it? Or is it just certain ones. For example, Staples has a UPS counter and drop off...Can the Staples employees open my package and refuse it?
TripleMoonsExotic
I <3 Stripes!
Does anyone want to take a guess at what UPS did now?
They turned the ball pythons over to animal control.
The driver picked the package up, it got to the St. Louise UPS hub where they then opened the package, refused the shipment and called the shipper. Shipper was not home to receive the message until just now and at 9:15 they had already turned the animals over to animal control.
I am beyond livid...
Yup, UPS is a great shipping option.
I'll provide an update once I hear more...
They turned the ball pythons over to animal control.
The driver picked the package up, it got to the St. Louise UPS hub where they then opened the package, refused the shipment and called the shipper. Shipper was not home to receive the message until just now and at 9:15 they had already turned the animals over to animal control.
I am beyond livid...
Yup, UPS is a great shipping option.
I'll provide an update once I hear more...
TripleMoonsExotic
I <3 Stripes!
If something is wrong with the snakes when they are returned to the shipper or finally received by me (if we get them back) we are holding SYR responsible. This should never have happened if UPS's policy was to ship snakes (and it isn't). This is a serious problem. I'm not going to hear the "it's not SYR's fault, it's UPS" either because of SYR had all there ducks in a row before they launched this program the account would be flagged as approved to ship snakes and there would be something official we could include with the shipments.
The shipper called SYR, UPS and Animal Control and of course no one answered. They don't want me calling because I would not be calm about the situation in the least. There is too much money in reptiles sitting there in who knows whose hands for me to be remotely calm...Add to that the fact that the likeliness of Animal Control having the equipment to properly house 10 ball pythons is slim to none and they've already had two days, two different occasions of being bagged and stuck in a shipping box.
The shipper called SYR, UPS and Animal Control and of course no one answered. They don't want me calling because I would not be calm about the situation in the least. There is too much money in reptiles sitting there in who knows whose hands for me to be remotely calm...Add to that the fact that the likeliness of Animal Control having the equipment to properly house 10 ball pythons is slim to none and they've already had two days, two different occasions of being bagged and stuck in a shipping box.
TripleMoonsExotic
I <3 Stripes!
Animal Control is telling her she has to pay $162 to get them back and she can't have them until 1pm!
The tracking number was FLAGGED from the previous day, which is why they stopped it and opened it again.
The tracking number was FLAGGED from the previous day, which is why they stopped it and opened it again.
Khaman
Headed for rehab.
Stephanie, I fully agree this is unacceptable! SYR has stated they have a contract with UPS to ship our animals using their account and yeah, they have had a great couple of opening weeks, but UPS has said they will not update their policies for just one account so we get this. I think this is just the beginning: as more ship with UPS, more will get caught and held. I know Robyn has shipped thousands of dollars worth of animals with UPS and not had trouble but as someone said most problems occur at the first point of contact, and obviously the people in charge wherever Robyn ships from are okay with this “breach,” but when you now have hundreds of points of contact and UPS will not back the sender up that they are authorized to ship, SYR can’t call the shipping center and authorize the shipment, and then you are stuck. The first time (and only time) my Fed Ex shipment was stopped, I called my sales rep, and he called and explained the new policy to the local hub, and my shipment went through.
I applaud Robyn and the rest of the SYR staff for taking the initiative with this endeavor, but there are just too many what ifs and loopholes for me to risk animals right now.
I applaud Robyn and the rest of the SYR staff for taking the initiative with this endeavor, but there are just too many what ifs and loopholes for me to risk animals right now.
It's a bad situation, yeah... Maybe you should have waited before shipping again though. And MAYBE she needs to just take it to the hub herself.
I've shipped THREE packages with SNAKES in them... even had it marked on the box in plain view the common name, species name, etc and had NO problems. What's happening to you really sucks, but why blame people for it? Blame the person doing the shipping, she obviously is doing something wrong! You guys are like the expection to the rule as far as I can see. Bad things happen with ANY company, especially new companies and since this isn't happening to the majority of people, I myself will continue to use SYR/UPS until I experience one of these problems. I urge everyone else to do so as well.
I've shipped THREE packages with SNAKES in them... even had it marked on the box in plain view the common name, species name, etc and had NO problems. What's happening to you really sucks, but why blame people for it? Blame the person doing the shipping, she obviously is doing something wrong! You guys are like the expection to the rule as far as I can see. Bad things happen with ANY company, especially new companies and since this isn't happening to the majority of people, I myself will continue to use SYR/UPS until I experience one of these problems. I urge everyone else to do so as well.
Khaman
Headed for rehab.
Boycotting is not what I am saying. With Fed Ex if something went wrong I called a number and they took care of educating the employees. As far as I can tell there is no such recourse with UPS because they do not want to acknowledge they are shipping snakes. If UPS backed up the shipper then the snakes would not have been turned over to animal control.
I agree... UPS has some stuff they need to sort out. Sending the animals to the control shelter was WRONG! I'd be very livid if they did that to me and then expected me to PAY to get them back.
But for someone like me that isn't FedEx certified SYR is really great for me and I would hate for it to fall under when it's just getting started...
But for someone like me that isn't FedEx certified SYR is really great for me and I would hate for it to fall under when it's just getting started...
TripleMoonsExotic
I <3 Stripes!
What exactly isn't understood?
This shipment was marked "Wildlife" (previously "Live Harmless Reptiles") and not a thing about reptiles in hopes that it would go through without mishap. The tracking number was flagged by UPS on the first refusal...This means as soon as it got to the hub and was scanned, they opened it. Walt of SYR had her use the same tracking number and he setup the pickup! None of this is her fault. How is she responsible for UPS's no snakes policy? How is she responsible for SYR not having some sort of setup to prevent this?
In my six years of shipping, hundreds of packages, this has never happened with FedEx. Take a guess why...Because they permit the shipping of snakes. I am flabbergasted that you have the audacity to blame the shipper when she followed all proper shipping requirements to the letter. This may sound juvenile (and I'm aggravated enough not to care), but when you have problems, I'm going to be the first to say "I told you so."
Nanci, the snakes (about $2k in value) are no longer at the UPS hub. They turned them over to Animal Control last night. Char tells me that Animal Control is (thankfully) only 15 minutes from her location though she has to shell out $162 and can't get them until 1pm.
I will have more information by this afternoon. SYR did contact Char this morning but didn't have much to say at that point. Hopefully I'm cooled down enough to post calmly about the situation.
This shipment was marked "Wildlife" (previously "Live Harmless Reptiles") and not a thing about reptiles in hopes that it would go through without mishap. The tracking number was flagged by UPS on the first refusal...This means as soon as it got to the hub and was scanned, they opened it. Walt of SYR had her use the same tracking number and he setup the pickup! None of this is her fault. How is she responsible for UPS's no snakes policy? How is she responsible for SYR not having some sort of setup to prevent this?
In my six years of shipping, hundreds of packages, this has never happened with FedEx. Take a guess why...Because they permit the shipping of snakes. I am flabbergasted that you have the audacity to blame the shipper when she followed all proper shipping requirements to the letter. This may sound juvenile (and I'm aggravated enough not to care), but when you have problems, I'm going to be the first to say "I told you so."
Nanci, the snakes (about $2k in value) are no longer at the UPS hub. They turned them over to Animal Control last night. Char tells me that Animal Control is (thankfully) only 15 minutes from her location though she has to shell out $162 and can't get them until 1pm.
I will have more information by this afternoon. SYR did contact Char this morning but didn't have much to say at that point. Hopefully I'm cooled down enough to post calmly about the situation.
TripleMoonsExotic
I <3 Stripes!
Well, the problem is she isn't FedEx Certified, so she can't ship FedEx. The situation is that my friend is sending me her ball python collection because she starts Army Bootcamp next week...Because she wasn't FedEx Certified, I suggested she ship via SYR. She is so upset about it that I feel extremely guilty for even suggesting it to her, I hardly slept last night because I feel partially responsible for the situation. Monday is the last day these snakes can be shipped to me because she leaves Tuesday or Wednesday. I believe what is going to happen is she's going to hand them off to a local friend who is FedEx Certified. Right now of course, this is all up in the air pending the snakes retrieval. I'm so aggravated and sick over this I could throw up...