If they are shipping through Fedex I wonder how or if they are getting around the Fedex store issues. Even if you are certified, Fedex Office locations don't have to honor it and therefore not ship/hold for pick-up your animals. Even though the enforcement of the rule is individually decided it leaves huge gaps in service. I just went through a mess with the local Fedex Office store that I had been using for three years with no issue. The employees knew me and what I was shipping. New manager equaled new rules. This translated into animals that would not be held at their location (the hold was requested because the temps here were in the teens). Luckily a very conscientious driver called the hub who in turn contacted me. I then met the driver in a parking lot to pick up the animals from his truck, otherwise I might have received snakecicles; not good. I'm a tad bitter about the treatment especially when I followed their rules and got certified years ago.
Terri